Returns & Exchanges

At Brio Water, we want you to be completely satisfied with your hydration experience. If your purchase doesn't meet your expectations, we offer a 30-day return policy on all unused products in their original packaging.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team within 30 days of delivery to obtain a Return Merchandise Authorization (RMA) number and shipping instructions.

• 2.
  Prepare Your Package

  Securely pack the item in its original box with all accessories, manuals, and filters included to ensure a full refund and prevent damage during transit.

• 3.
  Ship the Item

  Affix the provided shipping label or use a carrier of your choice to send the unit back to our distribution center, ensuring the RMA number is clearly marked.

• 4.
  Receive Your Refund

  Once our technicians inspect the returned unit, we will process your refund to the original payment method within 7 to 10 business days.